Refund Advocacy, LLC

Effective date: May 4th 2026

Last updated: May 4th 2026

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1. Who we are

Refund Advocacy, LLC ("Refund Advocacy," "we," "us," or "our") is a private class-action settlement claims recovery firm headquartered in Minnesota. We are not a law firm, do not provide legal advice, and are not affiliated with any court, class counsel, claims administrator, or government agency.

Why If you have questions about this Privacy Policy or your personal information, contact us at claims@refundadvocacy.com, or fill out our contact form on our website or by mail at 718 Washington Ave N Ste 401 Minneapolis, MN 55401-1162.

2. Scope of this Policy

This Policy describes how Refund Advocacy collects, uses, shares, and protects personal information when you visit refundadvocacy.com (the "Site"), submit a claim through our intake forms (including forms hosted on Tally.so and Fillout.com), sign an Authorization Agreement with us, or otherwise interact with our services.

This Policy does not apply to third-party websites or services linked from the Site. Those services have their own privacy practices, and we encourage you to review them.

3. Information we collect

3.1 Information you provide directly

• Identity information: first and last name, date of birth (where required by a specific settlement), and signature.
• Contact information: email address, mailing address, phone number.
• Claim information: information relevant to a particular class action, such as products purchased, purchase dates, purchase amounts, receipts or invoices, order numbers, and account identifiers.
• Payment routing information: where required for distribution, the information needed to deliver your recovery (for example, a mailing address, email for a digital payment, or limited banking details). We do not ask for your full Social Security Number unless a specific settlement's claims administrator requires it; where it is required, we collect the minimum information necessary.
• Authorization information: a signed copy of our Authorization Agreement confirming that we are authorized to file claims on your behalf.
• Correspondence: information you share when you email us, fill out a contact form, or speak with our team.

3.2 Information collected automatically

• Device and usage data: IP address, browser type and version, operating system, referring/exit pages, pages viewed, and timestamps. We use this to operate and secure the Site.
• Cookies and similar technologies: we use strictly necessary cookies to operate the Site. [If we use analytics or advertising cookies — for example Google Analytics, or Meta Pixel — we obtain consent before loading them in jurisdictions that require it and make them controllable from the cookie banner.]

3.3 Information from third parties

• Claims administrators and settlement-related third parties: case status, eligibility determinations, payment status, and correspondence.
• Publicly available sources: for example, MissingMoney.com and state unclaimed-property databases, where searching is part of the service you requested.
• Form and communications vendors: Tally.so and Fillout.com deliver form submissions to us; our email, SMS, and phone vendors deliver your messages to us and log delivery events.

3.4 Sensitive personal information

Depending on the specific settlement, we may collect information treated as "sensitive personal information" under the California Consumer Privacy Act (CCPA/CPRA) — such as government identifiers or financial account information — only where it is necessary to file your claim or route your recovery. We use sensitive personal information only for those purposes and do not use it to infer characteristics about you.

4. How we use your information

We use personal information for the following purposes:

• To evaluate your eligibility for class-action settlements and prepare and file claim forms on your behalf.
• To communicate with claims administrators, class counsel, and other settlement-related parties as your authorized agent.
• To receive, process, and distribute settlement recoveries to you, and to retain our contingent-fee portion.
• To keep you informed about the status of your claim, new settlements you may qualify for, and service updates.
• To send marketing messages — but only where you have provided the consent that applicable law requires, and you can opt out at any time (see Section 8).
• To operate, secure, and improve the Site and our services, including fraud prevention and debugging.
• To comply with legal obligations, respond to lawful requests, and enforce our agreements.

5. How we share your information

We do not sell your personal information in the traditional sense of the word. We do share it, for specific purposes, with the following categories of recipients:

5.1 Service providers (sub-processors)

We use the following categories of vendors to operate our business. Each is bound by confidentiality obligations and processes personal information only on our instructions:

• Website hosting and infrastructure: Webflow, Inc.
• Form intake and processing: Tally.so and Fillout.com.
• Analytics and performance monitoring: Google Analytics
• Document storage and e-signature: Google Drive

5.2 Settlement-related parties

To carry out the service you hired us to perform, we share your information with claims administrators, class counsel, courts, and other settlement-related parties to the extent necessary to file, process, and collect on your claim.

5.3 Legal and safety

• To comply with applicable law, court orders, or other legal process.
• To enforce our agreements, protect our rights, or address fraud, security, or technical issues.
• In connection with a corporate transaction — such as a merger, acquisition, financing, or sale of assets — subject to standard confidentiality protections.

5.4 With your consent

Where you direct us to, or where you provide the consent that applicable law requires.

6. How long we keep your information

We keep personal information only as long as necessary for the purposes described in this Policy. In practice, that generally means for the duration of your active engagement with a settlement plus a reasonable period afterward for audit, tax, and legal-defense purposes. Consistent with our Authorization Agreement, we destroy claimant information after the claim process is complete and payment for services has been rendered, except for one retained copy for our records.

7. Your privacy rights

7.1 California residents (CCPA/CPRA)

California residents have the right to:

• Know what personal information we have collected, used, disclosed, or sold (we do not sell personal information).
• Access a copy of that information in a portable format.
• Delete personal information we have collected, subject to legal exceptions.
• Correct inaccurate personal information.
• Limit the use and disclosure of sensitive personal information to what is necessary to perform the service you requested.
• Opt out of "sharing" for cross-context behavioral advertising. [Include only if you run such ads.]
• Non-discrimination for exercising any of these rights.

To make a request, email privacy@refundadvocacy.com or write to the mailing address above. We will verify your identity using information already in our records before responding.

7.2 Residents of the European Economic Area, United Kingdom, and Switzerland

If you are in the EEA, UK, or Switzerland, you have the right to access, rectify, erase, port, or restrict the processing of your personal information, and to object to processing. Where we rely on consent, you may withdraw it at any time. You also have the right to lodge a complaint with your local data-protection authority.

We process personal information on the following legal bases under the GDPR: (a) performance of a contract with you, (b) compliance with a legal obligation, (c) your consent — which you may withdraw at any time, and (d) our legitimate interests in operating, securing, and improving our services.

7.3 Residents of other U.S. states

If you are a resident of Colorado, Connecticut, Virginia, Utah, Texas, Oregon, Montana, or another state with a comprehensive consumer privacy law, you may have the right to access, correct, or delete personal information we hold about you, to receive a portable copy, and to opt out of targeted advertising, sale of personal information, or certain profiling. To exercise these rights, email privacy@refundadvocacy.com.

7.4 Authorized agents

You may designate an authorized agent to submit requests on your behalf. We will require written proof of the agent's authority before responding.

8. Marketing communications

If you receive marketing emails from us, you can opt out at any time by clicking the "unsubscribe" link in any such email or by emailing privacy@refundadvocacy.com. Regardless of your marketing preferences, we will continue to send you claim-related transactional messages while your claim is active.

SMS and phone calls.

We only send marketing SMS messages or make marketing phone calls to claimants who have given prior express written consent separately from the Authorization Agreement. You can opt out of SMS marketing at any time by replying STOP, and out of marketing phone calls by emailing privacy@refundadvocacy.com. Transactional claim-related messages are not subject to this opt-out.

9. Cookies and tracking

We use cookies and similar technologies that are strictly necessary to operate the Site. Where required by law, we obtain your consent before setting optional analytics or advertising cookies, and you can change your preferences at any time from the cookie banner. You can also control cookies through your browser settings.

Some browsers transmit a "Do Not Track" signal. Because no common industry standard for DNT has been adopted, we currently do not respond to DNT signals. For California residents, we honor Global Privacy Control (GPC) signals as a request to opt out of the "sale" and "sharing" of personal information.

10. Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information — including access controls, encryption in transit, staff confidentiality obligations, and vendor due diligence. No online service can guarantee absolute security; you should use a strong, unique password for any account you create with us and let us know immediately if you suspect unauthorized access.

11. Children

Our services are intended for adults 18 years of age or older. We do not knowingly collect personal information from children under 13 (or under 16 in the EEA/UK). If you believe a child has provided us with personal information, please contact privacy@refundadvocacy.com and we will delete it.

12. International data transfers

Refund Advocacy operates primarily in the United States. If you access our services from outside the United States, your information will be transferred to, processed, and stored in the United States, which may have different data-protection laws than your jurisdiction. Where required, we rely on appropriate safeguards — such as the European Commission's Standard Contractual Clauses — for international transfers.

13. Changes to this Policy

We may update this Policy from time to time. When we do, we will change the "Last updated" date above. If changes are material, we will provide additional notice (for example, by email or a banner on the Site) before the changes take effect.

14. Contact

Questions, concerns, or privacy rights requests: Contact us via our contact form.

Mailing address: Refund Advocacy, LLC, 718 Washington Ave N Ste 401 Minneapolis, MN 55401-1162

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